Refund Policy

Free accounts get one free video and are never charged. This policy applies to paid plans (Pro, Business) and credit packs purchased on TurnImageIntoVideo.

Subscriptions

You can cancel a subscription at any time from your dashboard. Cancellation stops future renewals; your plan stays active until the end of the current billing period, and you keep your credits until then. We do not provide partial refunds for unused time in a billing period.

7-day refund

If you are not satisfied with your first purchase, email us within 7 days of the charge and we will refund it in full, provided you have not generated videos with the credits from that purchase. Renewal charges can be refunded within 48 hours of the charge if you have not used the credits from that renewal.

Credit packs

Unused credit packs can be refunded within 7 days of purchase. Credits that have already been used are not refundable.

Failed generations

If a video fails to generate because of an error on our side, the credits for that generation are restored to your account automatically. If they are not, contact us and we will fix it.

Billing errors

Duplicate or unauthorized charges are refunded in full. Contact us as soon as you notice them.

How to request a refund

Email us from the address on your account with the date and amount of the charge. We aim to reply within 3 business days. Approved refunds go back to the original payment method and usually appear within 5 to 10 business days, depending on your bank. For refund requests, contact panyang20020203@gmail.com.